Public administration
Citizen feedback, clear and compliant
You have to ask residents of every age and background, and the survey has to be clear to anyone on the first read. On top of that, legal needs consent, traceability and zero extra personal data. A clumsy tool leaves you with no answers or a data protection problem.
the council officer running citizen services
How do you rate the public service?
Capabilities
The pieces that actually matter.
Scales anyone reads
Yes, fair and no, stars or a numeric scale: formats an 80 year old resident answers as easily as a 20 year old.
GDPR compliant
Explicit consent and IP anonymisation by default, so you gather opinion without piling up extra personal data.
Traceable and secure
HMAC signed links and row-level security isolate every response, with invisible captcha and submission limits.
Report for the council
A PDF with the council crest and colours that carries the results from the street to the plenary with no retouching.
In their world
For every citizen
You have to reach residents of every age with something clear on the first read. Consent, traceability and zero extra data, with the result crossed by district.
What you capture here
- By district
- By service
- GDPR-safe
A starting point
Citizen services satisfaction
A real survey ready to adapt. Make it yours in seconds.
- How would you rate the service you received at the municipal office?escala sí/regular/no
- Did you complete your request in a single visit?sí/no
- Which municipal service did you use?opción única
- From 1 to 10, how easy was the procedure for you?escala 1-10
- What would you improve about the service you receive at the town hall?texto abierto
What you will see
You will see in real time how many residents received the link, started it and completed it, with the response rate at a glance and every IP anonymised by default.