Satisfaction survey template
Your delivery or takeaway order
A ready-to-use satisfaction survey template with 11 questions already written and tested. Open it, brand it as your own and launch in minutes. Free to start, no card required.
Satisfaction surveys measure how the people who already bought or used you actually feel: where you exceed expectations and where you lose customers. Send it right after the experience, while the memory is fresh, and pair the score with an open comment to learn not just how much, but why.
What respondents see
Tell us how your last order arrived: the timing, the temperature, the packaging and whether it was complete. 11 questions, 3 to 5 minutes.
What this template asks
- Yes / NoHave you received an order from us for delivery or collection in the last 4 weeks?
- Yes
- No
- Single choiceHow did you place the order?
- On the restaurant's website
- On the restaurant's app
- Through a third-party delivery app
- By phone
- By messaging app or social media
- In person, at the restaurant
- I don't remember
- Single choiceHow did you receive the order?
- It was delivered to my address
- I collected it at the restaurant
- I collected it at another pick-up point
- Single choiceHow long did the order take compared with the time you were given?
- It arrived earlier than expected
- It arrived on time
- It was up to 15 minutes late
- It was between 15 and 30 minutes late
- It was more than 30 minutes late
- I wasn't given a time
- Single choiceWhen you opened the order, what temperature was the food?
- At the right temperature
- Lukewarm, but still edible
- Cold
- Some dishes were fine and others weren't
- The order had no hot dishes
- ScaleHow would you rate the packaging of the order?
Very poor 1–5 Very good
- Yes / NoDid the order arrive complete and exactly as you ordered it?
- Yes, everything was correct
- No, something went wrong
- Multiple choiceWhat went wrong with the order?
- A dish was missing
- A drink was missing
- Cutlery, napkins or sauces were missing
- A dish arrived that I hadn't ordered
- The portion was smaller than expected
- A dish wasn't as I ordered it (doneness, ingredients or allergies)
- Something spilled or arrived squashed
- I couldn't say
- Single choiceWill you order delivery or takeaway from this restaurant again?
- Definitely yes
- Probably yes
- I don't know
- Probably not
- Definitely not
- ScaleHow likely are you to recommend our delivery or takeaway service to a friend or family member?
Not at all likely 0–10 Extremely likely
- Open textWhat could we do to make your next order better?
Frequently asked questions
- What is a satisfaction survey template?
- It is a pre-built satisfaction survey questionnaire with 11 ready-to-send questions. Use it as-is or adapt it to your case in Camaleonic Survey's visual editor.
- Is it free?
- Yes. You can create an account and use this template for free, no card required. Paid plans add advanced analytics, live results and more.
- Can I customize it?
- Completely. Change questions, logic, typography and color so the survey looks like your brand, not a generic form.