Satisfaction survey template
Online store: shopping experience
A ready-to-use satisfaction survey template with 11 questions already written and tested. Open it, brand it as your own and launch in minutes. Free to start, no card required.
Satisfaction surveys measure how the people who already bought or used you actually feel: where you exceed expectations and where you lose customers. Send it right after the experience, while the memory is fresh, and pair the score with an open comment to learn not just how much, but why.
What respondents see
Post-purchase survey: product received, checkout process, recommendation, and optional contact to resolve any questions about your order.
What this template asks
- Open textWhat's your name?Your name helps us address you throughout the survey.
- Yes / NoWas this your first purchase in our online store?
- Yes, my first
- No, I had bought before
- DropdownWhat type of product did you buy?If your order had several items, choose the main one.
- fashion and accessories
- electronics
- home and decor
- beauty and personal care
- sports and outdoors
- food
- another type of product
- RatingAbout {{P3}}: what rating would you give the product you received?1 star means very disappointing and 5 stars, excellent.
1–5
- Scale{{P1}}, how was the checkout process on the website?Finding the product, paying, and receiving confirmation.
Very complicated 1–5 Very easy
- Open text{{P1}}, we're sorry the product didn't live up to expectations. What should we improve about {{P3}}?
- Multiple choiceWhat was the best part of your purchase?You can select several.
- The product quality
- The value for money
- The shipping speed
- The packaging
- How easy the website was to use
- ScaleWould you recommend our store to a friend or family member?
Definitely not 0–10 Definitely yes
- Single choiceIf we need to clarify something about your order, how would you prefer we contact you?
- By phone
- By email
- I'd rather you didn't contact me
- Open textLeave us your phone number and we'll call you during business hours.
- EmailWhat email can we write to you at?
Frequently asked questions
- What is a satisfaction survey template?
- It is a pre-built satisfaction survey questionnaire with 11 ready-to-send questions. Use it as-is or adapt it to your case in Camaleonic Survey's visual editor.
- Is it free?
- Yes. You can create an account and use this template for free, no card required. Paid plans add advanced analytics, live results and more.
- Can I customize it?
- Completely. Change questions, logic, typography and color so the survey looks like your brand, not a generic form.