Satisfaction survey template
Group bookings and private events: how did yours go?
A ready-to-use satisfaction survey template with 11 questions already written and tested. Open it, brand it as your own and launch in minutes. Free to start, no card required.
Satisfaction surveys measure how the people who already bought or used you actually feel: where you exceed expectations and where you lose customers. Send it right after the experience, while the memory is fresh, and pair the score with an open comment to learn not just how much, but why.
What respondents see
For whoever organised a group meal, a celebration or a company dinner at the restaurant. It covers the booking, the menu, the room and the service on the day. Three to five minutes.
What this template asks
- Yes / NoWere you the person who organised a group booking, a celebration or a company meal at our restaurant?
- Yes
- No
- Single choiceWhat kind of event did you organise?
- Company lunch or dinner
- Family celebration (christening, communion, anniversary)
- Birthday
- Get-together or dinner with friends
- Professional event (training, presentation, work meeting)
- Another kind of event
- Single choiceHow many people finally attended?
- Up to 10
- Between 11 and 20
- Between 21 and 40
- Between 41 and 80
- More than 80
- MatrixRate each part of how the event was organised.
- The booking process (availability, quote, confirmation)
- Communication with the restaurant before the event
- The space you were given (tables, privacy, noise)
- The set menu or the food proposal
- The pace of service during the event
- What you paid against what you got
- Very poor
- Poor
- Acceptable
- Good
- Very good
- Not applicable
- Yes / NoDid you tell the restaurant about any allergy, intolerance or dietary requirement in the group before the event?
- Yes
- No
- Single choiceHow were those allergies or dietary requirements handled on the day?
- Handled properly, with no problems
- Handled, but we had to remind you on the day
- Only partly handled
- Not handled at all
- I don't know
- Single choiceOn the day, was there enough staff looking after the group?
- Yes, throughout
- Enough except at certain moments
- Not enough for much of the event
- I couldn't say
- Multiple choiceWhat would have improved the group's experience the most?
- A clearer quote up front
- More flexibility in the set menu
- Better timing between courses
- More privacy or less noise in the room
- Equipment for the event (projector, sound, microphone)
- More ways to pay (split bills, invoice)
- Better access or parking
- Nothing, it was what we expected
- ScaleHow likely are you to recommend this restaurant to someone who has to organise a group?
Not at all likely 0–10 Extremely likely
- Single choiceWould you book with us again for another group or event?
- Yes, definitely
- Probably yes
- I don't know yet
- Probably not
- No
- Open textIf you organised another event here, what should we do differently?
Frequently asked questions
- What is a satisfaction survey template?
- It is a pre-built satisfaction survey questionnaire with 11 ready-to-send questions. Use it as-is or adapt it to your case in Camaleonic Survey's visual editor.
- Is it free?
- Yes. You can create an account and use this template for free, no card required. Paid plans add advanced analytics, live results and more.
- Can I customize it?
- Completely. Change questions, logic, typography and color so the survey looks like your brand, not a generic form.