Satisfaction survey template
First visit: what you expected and what you found
A ready-to-use satisfaction survey template with 11 questions already written and tested. Open it, brand it as your own and launch in minutes. Free to start, no card required.
Satisfaction surveys measure how the people who already bought or used you actually feel: where you exceed expectations and where you lose customers. Send it right after the experience, while the memory is fresh, and pair the score with an open comment to learn not just how much, but why.
What respondents see
A short survey for guests visiting for the first time: how they heard about the restaurant, what they expected, what almost sent them somewhere else and whether they will come back. Takes about 4 minutes.
What this template asks
- Yes / NoIs this your first visit to this restaurant?
- Yes
- No
- Single choiceHow did you hear about this restaurant?
- Someone I know recommended it
- Reviews or ratings online
- A Google or Google Maps search
- Social media
- I was walking past
- A booking platform or a food app
- Press, a blog or a restaurant guide
- Someone else in the group chose it
- I do not remember
- Multiple choiceBefore coming, what did you expect to find here?
- Good food
- Good value for money
- A quiet setting for conversation
- Attentive service
- To be served quickly
- An original or unusual menu
- Vegetarian, vegan or gluten-free options
- Somewhere for a special occasion
- Somewhere suitable for children
- I had no particular expectations
- ScaleOverall, how did the experience compare with what you expected?
Well below what I expected 1–5 Well above what I expected
- Yes / NoBefore coming in, was there anything that almost made you choose somewhere else?
- Yes
- No
- Multiple choiceWhat was it that almost changed your mind?
- Difficulty booking a table
- Confusing or out-of-date information online
- Not being able to see the menu or the prices beforehand
- A negative review
- How the place looked from outside
- The location or the parking
- The opening hours
- Not knowing whether there were options for my diet
- The wait at the door
- I would rather not say
- MatrixHow would you rate these first impressions of the place and the welcome?
- The welcome on arrival
- How long it took to be seated
- The cleanliness of the place
- The general atmosphere
- How comfortable the table was
- How clear the menu was
- Very poor
- Poor
- Average
- Good
- Very good
- I could not say
- ScaleHow likely are you to eat here again?
Not at all likely 1–5 Very likely
- ScaleHow likely are you to recommend this restaurant to a friend or colleague?
Not at all likely 0–10 Very likely
- Open textWhat would have had to be different today for your score to be higher?
- Open textIs there anything else you would like to tell us about your first visit?
Frequently asked questions
- What is a satisfaction survey template?
- It is a pre-built satisfaction survey questionnaire with 11 ready-to-send questions. Use it as-is or adapt it to your case in Camaleonic Survey's visual editor.
- Is it free?
- Yes. You can create an account and use this template for free, no card required. Paid plans add advanced analytics, live results and more.
- Can I customize it?
- Completely. Change questions, logic, typography and color so the survey looks like your brand, not a generic form.