Skip to content

Satisfaction survey template

Your opinion as a member

A ready-to-use satisfaction survey template with 14 questions already written and tested. Open it, brand it as your own and launch in minutes. Free to start, no card required.

14 questions · ~2 min

Use this templateSee the product

Satisfaction surveys measure how the people who already bought or used you actually feel: where you exceed expectations and where you lose customers. Send it right after the experience, while the memory is fresh, and pair the score with an open comment to learn not just how much, but why.

What respondents see

This community is built by all of us. Tell us what's working, what isn't, and what we should offer.

What this template asks

  1. Single choiceHow long have you been a member?
    • Less than 1 year
    • Between 1 and 3 years
    • Between 3 and 5 years
    • More than 5 years
  2. Single choiceWhat type of membership do you have?
    • Individual
    • Family
    • Student or reduced
    • Corporate
  3. ScaleHow satisfied are you with the association overall?

    Very unsatisfied 1–5 Very satisfied

  4. MatrixRate each area
    • Activities and events
    • Communication with members
    • Member support
    • Facilities and services
    • Fee-to-value ratio
    • Very poor
    • Poor
    • Average
    • Good
    • Excellent
    • I don't use this
  5. Multiple choiceWhich activities do you take part in?
    • Events and gatherings
    • Training and workshops
    • Online community
    • Volunteering
    • None for now
  6. Single choiceHow often do you participate?
    • Every week
    • Every month
    • A few times a quarter
    • A few times a year
    • Almost never
  7. Yes / NoDo you feel your opinion matters in community decisions?
    • Yes
    • No
  8. ScaleThe fee is fair for what I get

    Strongly disagree 1–5 Strongly agree

  9. Multiple choiceWhat would you like us to offer?
    • More activities
    • Discounts and perks
    • More training
    • Networking spaces
    • Better digital services
  10. ScaleHow likely are you to recommend becoming a member?

    Not at all likely 0–10 Very likely

  11. Open textWhat's disappointing you?
  12. Yes / NoWill you renew your membership when it's due?
    • Yes
    • Probably not
  13. Open textWhat would make you stay?
  14. Open textSuggestions for the community

Frequently asked questions

What is a satisfaction survey template?
It is a pre-built satisfaction survey questionnaire with 14 ready-to-send questions. Use it as-is or adapt it to your case in Camaleonic Survey's visual editor.
Is it free?
Yes. You can create an account and use this template for free, no card required. Paid plans add advanced analytics, live results and more.
Can I customize it?
Completely. Change questions, logic, typography and color so the survey looks like your brand, not a generic form.

Related templates