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Satisfaction survey template

Support: service rating

A ready-to-use satisfaction survey template with 11 questions already written and tested. Open it, brand it as your own and launch in minutes. Free to start, no card required.

11 questions · ~2 min

Use this templateSee the product

Satisfaction surveys measure how the people who already bought or used you actually feel: where you exceed expectations and where you lose customers. Send it right after the experience, while the memory is fresh, and pair the score with an open comment to learn not just how much, but why.

What respondents see

Survey sent when a ticket closes: channel, resolution, customer effort, agent rating, and reopening with preferred contact method.

What this template asks

  1. Open textWhat's your name?So we can address you by name during the survey.
  2. Single choiceWhich channel did you use to contact support?
    • Web chat
    • Email
    • Phone
    • Help form
  3. Yes / NoWas your query resolved?
    • Yes, resolved
    • No, still pending
  4. Scale{{P1}}, how easy was it to resolve your query with us?

    Very difficult 1–5 Very easy

  5. Open textWe're sorry it was so difficult, {{P1}}. What made the process so hard?
  6. Multiple choiceWhat made the support experience work well?You can select several.
    • The speed of the first response
    • The clarity of the explanations
    • The follow-up through to close
    • The team's friendliness
    • Resolution on first contact
  7. RatingWhat rating would you give the person who helped you?

    1–5

  8. Yes / NoYour query is still pending. Would you like us to reopen the ticket?
    • Yes, reopen it
    • No need
  9. Single choiceHow would you prefer we get back in touch?
    • By phone
    • By email
  10. Open textLeave us your phone number and we'll call you as soon as possible.
  11. EmailWhich email should we continue the conversation on?

Frequently asked questions

What is a satisfaction survey template?
It is a pre-built satisfaction survey questionnaire with 11 ready-to-send questions. Use it as-is or adapt it to your case in Camaleonic Survey's visual editor.
Is it free?
Yes. You can create an account and use this template for free, no card required. Paid plans add advanced analytics, live results and more.
Can I customize it?
Completely. Change questions, logic, typography and color so the survey looks like your brand, not a generic form.

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