Satisfaction survey template
Your experience with us
A ready-to-use satisfaction survey template with 7 questions already written and tested. Open it, brand it as your own and launch in minutes. Free to start, no card required.
Satisfaction surveys measure how the people who already bought or used you actually feel: where you exceed expectations and where you lose customers. Send it right after the experience, while the memory is fresh, and pair the score with an open comment to learn not just how much, but why.
What respondents see
Two minutes to help us improve your relationship with your bank.
What this template asks
- ScaleHow likely are you to recommend your bank to a friend or family member?
Not at all likely 0–10 Very likely
- ScaleOverall, how satisfied are you with your bank?
Very dissatisfied 1–5 Very satisfied
- Single choiceWhich channel do you use most often?
- Mobile app
- Online banking
- Branch
- Phone
- ATM
- MatrixRate these aspects of your bank
- App and digital banking
- Branch service
- Fees and costs
- Speed of service
- Security and trust
- Very poor
- Poor
- Average
- Good
- Excellent
- ScaleHandling matters with my bank is easy for me
Strongly disagree 1–5 Strongly agree
- Open textWhat should we improve to earn your recommendation?
- Yes / NoWould you consider your bank to be your main bank?
- Yes
- No
Frequently asked questions
- What is a satisfaction survey template?
- It is a pre-built satisfaction survey questionnaire with 7 ready-to-send questions. Use it as-is or adapt it to your case in Camaleonic Survey's visual editor.
- Is it free?
- Yes. You can create an account and use this template for free, no card required. Paid plans add advanced analytics, live results and more.
- Can I customize it?
- Completely. Change questions, logic, typography and color so the survey looks like your brand, not a generic form.