Satisfaction survey template
Your opinion on the loyalty program
A ready-to-use satisfaction survey template with 13 questions already written and tested. Open it, brand it as your own and launch in minutes. Free to start, no card required.
Satisfaction surveys measure how the people who already bought or used you actually feel: where you exceed expectations and where you lose customers. Send it right after the experience, while the memory is fresh, and pair the score with an open comment to learn not just how much, but why.
What respondents see
You're part of our program and we want to truly reward you for it. Tell us how you experience it.
What this template asks
- Single choiceHow long have you been in the program?
- Less than 6 months
- Between 6 months and 1 year
- Between 1 and 3 years
- More than 3 years
- Single choiceHow often do you use your perks or points?
- On almost all my purchases
- Now and then
- Rarely
- I've never used them
- ScaleHow satisfied are you with the program overall?
Very unsatisfied 1–5 Very satisfied
- MatrixRate these aspects of the program
- Ease of earning points
- Value of rewards
- Variety of rewards
- Communication of updates
- App or member area
- Very poor
- Poor
- Average
- Good
- Excellent
- Yes / NoDo you clearly understand how points are earned and redeemed?
- Yes
- Not quite
- Open textWhat part do you find confusing?
- Multiple choiceWhich rewards interest you most?
- Direct discounts
- Free shipping
- Exclusive products
- Experiences and events
- Donate points to social causes
- RankingRank these possible new perks
- Early access to new releases
- Birthday gift
- VIP tier with extra perks
- Extended returns
- Priority customer service line
- ScaleThe program influences me to buy more from you
Strongly disagree 1–5 Strongly agree
- Single choiceCompared to other loyalty programs you know, ours is...
- Better
- About the same
- Worse
- I don't take part in others
- ScaleHow likely are you to recommend the program to someone close to you?
Not at all likely 0–10 Very likely
- Open textWhat would you change about the program?
- Open textAny idea you'd like to suggest for the program?
Frequently asked questions
- What is a satisfaction survey template?
- It is a pre-built satisfaction survey questionnaire with 13 ready-to-send questions. Use it as-is or adapt it to your case in Camaleonic Survey's visual editor.
- Is it free?
- Yes. You can create an account and use this template for free, no card required. Paid plans add advanced analytics, live results and more.
- Can I customize it?
- Completely. Change questions, logic, typography and color so the survey looks like your brand, not a generic form.