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Satisfaction survey template

Your feedback about us

A ready-to-use satisfaction survey template with 10 questions already written and tested. Open it, brand it as your own and launch in minutes. Free to start, no card required.

10 questions · ~2 min

Use this templateSee the product

Satisfaction surveys measure how the people who already bought or used you actually feel: where you exceed expectations and where you lose customers. Send it right after the experience, while the memory is fresh, and pair the score with an open comment to learn not just how much, but why.

What respondents see

Just two minutes to understand what we do well and what we can improve with you.

What this template asks

  1. ScaleHow likely are you to recommend us to a friend or colleague?

    Not at all likely 0–10 Very likely

  2. Single choiceWhat influenced your score the most?
    • Product or service quality
    • Customer service and treatment
    • Value for money
    • Reliability and follow-through
    • How easy it is to work with you
  3. Open textWe're sorry we fell short. What would we need to change to improve your experience?
  4. Open textYou're almost there. What's missing for you to recommend us without hesitation?
  5. Open textWe're thrilled to hear that. What do you value most about working with us?
  6. MatrixRate these aspects of your relationship with us
    • Product or service quality
    • Customer service
    • Value for money
    • Reliability and follow-through
    • Ease of doing business
    • Very poor
    • Poor
    • Average
    • Good
    • Excellent
  7. ScaleOverall, how satisfied are you with us?

    Very dissatisfied 1–5 Very satisfied

  8. Yes / NoDo you plan to remain a customer of ours next year?
    • Yes
    • No
  9. Open textIs there anything else you'd like to tell us?
  10. EmailIf you'd like us to get back to you, leave your email (optional)

Frequently asked questions

What is a satisfaction survey template?
It is a pre-built satisfaction survey questionnaire with 10 ready-to-send questions. Use it as-is or adapt it to your case in Camaleonic Survey's visual editor.
Is it free?
Yes. You can create an account and use this template for free, no card required. Paid plans add advanced analytics, live results and more.
Can I customize it?
Completely. Change questions, logic, typography and color so the survey looks like your brand, not a generic form.

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