Satisfaction survey template
How did your order go?
A ready-to-use satisfaction survey template with 12 questions already written and tested. Open it, brand it as your own and launch in minutes. Free to start, no card required.
Satisfaction surveys measure how the people who already bought or used you actually feel: where you exceed expectations and where you lose customers. Send it right after the experience, while the memory is fresh, and pair the score with an open comment to learn not just how much, but why.
What respondents see
Thank you for your purchase. Tell us how everything went, from the website to delivery.
What this template asks
- ScaleOverall, how would you rate your shopping experience with us?
Very dissatisfied 1–5 Very satisfied
- MatrixRate each part of your order
- The product matched the description
- Quality of the product received
- Speed of delivery
- Packaging and condition of the parcel
- Value for money
- Very poor
- Poor
- Average
- Good
- Excellent
- Single choiceDid the order arrive within the promised timeframe?
- Earlier than expected
- Within the promised timeframe
- Later than promised
- Single choiceHow much was the delivery delayed?
- 1-2 days
- 3-5 days
- More than 5 days
- Open textWe're sorry it didn't go as expected. What exactly went wrong?
- ScaleThe store made it easy for me to complete my purchase
Strongly disagree 1–5 Strongly agree
- RatingHow would you rate the product you received?
1–5
- Multiple choiceWhat would you like us to improve?
- Product variety
- Prices
- Shipping speed
- Website or app
- Returns
- Customer service
- ScaleHow likely are you to recommend our store?
Not at all likely 0–10 Very likely
- Yes / NoWould you shop with us again?
- Yes
- No
- Open textAny comments about the product or your experience?
- EmailLeave your email if you'd like us to contact you (optional)
Frequently asked questions
- What is a satisfaction survey template?
- It is a pre-built satisfaction survey questionnaire with 12 ready-to-send questions. Use it as-is or adapt it to your case in Camaleonic Survey's visual editor.
- Is it free?
- Yes. You can create an account and use this template for free, no card required. Paid plans add advanced analytics, live results and more.
- Can I customize it?
- Completely. Change questions, logic, typography and color so the survey looks like your brand, not a generic form.