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Satisfaction survey template

How was your support experience?

A ready-to-use satisfaction survey template with 14 questions already written and tested. Open it, brand it as your own and launch in minutes. Free to start, no card required.

14 questions · ~2 min

Use this templateSee the product

Satisfaction surveys measure how the people who already bought or used you actually feel: where you exceed expectations and where you lose customers. Send it right after the experience, while the memory is fresh, and pair the score with an open comment to learn not just how much, but why.

What respondents see

You just spoke with our team. Tell us how it went so we can keep improving our support.

What this template asks

  1. Single choiceWhich channel did you use to contact us?
    • Phone
    • Email
    • Website chat
    • WhatsApp
    • Social media
  2. Single choiceWhat was the reason for your inquiry?
    • Question about a product or service
    • Issue with an order
    • Billing or charges
    • Return or exchange
    • Complaint
  3. ScaleHow easy was it to reach someone who could help you?

    Very difficult 1–5 Very easy

  4. Yes / NoWas your issue resolved on the first contact?
    • Yes
    • No
  5. Single choiceHow many contacts did you need in total?
    • Two
    • Three
    • Four or more
    • Still unresolved
  6. RatingRate the person who assisted you

    1–5

  7. MatrixThe person who assisted you...
    • Understood my problem right away
    • Was friendly and approachable
    • Knew the subject well
    • Kept me informed of progress
    • Strongly disagree
    • Disagree
    • Neutral
    • Agree
    • Strongly agree
  8. ScaleHow satisfied are you with how long it took us to respond?

    Very dissatisfied 1–5 Very satisfied

  9. ScaleHow satisfied are you with the solution we provided?

    Very dissatisfied 1–5 Very satisfied

  10. Open textWhat would a good solution have looked like for you?
  11. ScaleAfter this experience, how likely are you to recommend us?

    Not at all likely 0–10 Very likely

  12. Yes / NoHas this issue affected your trust in us?
    • Yes, it has decreased
    • No, it remains the same
  13. Multiple choiceWhat would you improve about our support?
    • Longer support hours
    • Faster responses
    • Being able to solve it myself (online help)
    • Better case follow-up
    • More knowledgeable agents
  14. Open textWould you like to add anything else about this support experience?

Frequently asked questions

What is a satisfaction survey template?
It is a pre-built satisfaction survey questionnaire with 14 ready-to-send questions. Use it as-is or adapt it to your case in Camaleonic Survey's visual editor.
Is it free?
Yes. You can create an account and use this template for free, no card required. Paid plans add advanced analytics, live results and more.
Can I customize it?
Completely. Change questions, logic, typography and color so the survey looks like your brand, not a generic form.

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