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Satisfaction survey template

Your first weeks with us

A ready-to-use satisfaction survey template with 12 questions already written and tested. Open it, brand it as your own and launch in minutes. Free to start, no card required.

12 questions · ~2 min

Use this templateSee the product

Satisfaction surveys measure how the people who already bought or used you actually feel: where you exceed expectations and where you lose customers. Send it right after the experience, while the memory is fresh, and pair the score with an open comment to learn not just how much, but why.

What respondents see

You've been with us for a short time, and your early experience matters to us. Tell us how the start has gone.

What this template asks

  1. ScaleHow would you rate your onboarding experience so far?

    Very dissatisfied 1–5 Very satisfied

  2. ScaleGetting started with the product was easy

    Strongly disagree 1–5 Strongly agree

  3. Yes / NoHave you already achieved your first result or goal with the product?
    • Yes
    • Not yet
  4. Open textWhat's stopping you from moving forward right now?
  5. Single choiceDid onboarding meet the expectations you signed up with?
    • Exceeded my expectations
    • Met them
    • Fell short
  6. Open textWhere did it fall short of what you expected?
  7. MatrixRate these aspects of your onboarding
    • Ease of initial setup
    • Clarity of documentation
    • Team support
    • Usefulness of training or tutorials
    • Very poor
    • Poor
    • Average
    • Good
    • Excellent
  8. Single choiceWas there a moment when you nearly gave up on the setup?
    • No, it was smooth
    • Yes, due to a technical issue
    • Yes, I didn't know what to do next
    • Yes, it took more time than I had
  9. ScaleBased on your experience so far, would you recommend the product to a colleague?

    Not at all likely 0–10 Extremely likely

  10. ScaleHow confident do you feel using the product on your own?

    Not at all confident 1–5 Very confident

  11. Open textWhat would have made getting started even easier?
  12. EmailIf you'd like your account manager to contact you, leave your email (optional)

Frequently asked questions

What is a satisfaction survey template?
It is a pre-built satisfaction survey questionnaire with 12 ready-to-send questions. Use it as-is or adapt it to your case in Camaleonic Survey's visual editor.
Is it free?
Yes. You can create an account and use this template for free, no card required. Paid plans add advanced analytics, live results and more.
Can I customize it?
Completely. Change questions, logic, typography and color so the survey looks like your brand, not a generic form.

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