Satisfaction survey template
Your experience with this order
A ready-to-use satisfaction survey template with 15 questions already written and tested. Open it, brand it as your own and launch in minutes. Free to start, no card required.
Satisfaction surveys measure how the people who already bought or used you actually feel: where you exceed expectations and where you lose customers. Send it right after the experience, while the memory is fresh, and pair the score with an open comment to learn not just how much, but why.
What respondents see
We're interested in the whole journey: from your purchase to using the product. It takes about 4 minutes.
What this template asks
- Single choiceWhich channel did you use to make the purchase?
- Physical store
- Website
- Mobile app
- Phone
- Marketplace (Amazon or others)
- Single choiceWas this your first purchase with us?
- Yes, my first
- I've bought here occasionally
- I buy here regularly
- ScaleHow satisfied were you with the purchase process?
Very dissatisfied 1–5 Very satisfied
- MatrixRate these aspects of the purchase experience
- Ease of finding the product
- Product information
- Clarity of the final price
- Checkout process
- Very poor
- Poor
- Average
- Good
- Excellent
- RatingRate the delivery or pickup of your order
1–5
- Yes / NoDid your order arrive within the promised timeframe?
- Yes
- No
- Open textTell us what happened with the delivery
- ScaleHow is the product quality compared to what you expected?
Well below expectations 1–5 Well above expectations
- Yes / NoDid you need to contact customer service about this order?
- Yes
- No
- RatingRate the support you received
1–5
- ScaleHow likely are you to recommend us to a friend or family member?
Not at all likely 0–10 Very likely
- Open textWhat should we improve to earn a higher score?
- Multiple choiceWhat would encourage you to buy from us again?
- Free shipping
- Personalized discounts
- Points program
- Wider product range
- Shorter delivery times
- Single choiceWhen do you think you'll shop with us again?
- This month
- In the next 3 months
- In the next 6 months
- I don't plan to come back
- Open textAnything else you'd like to tell us about your experience?
Frequently asked questions
- What is a satisfaction survey template?
- It is a pre-built satisfaction survey questionnaire with 15 ready-to-send questions. Use it as-is or adapt it to your case in Camaleonic Survey's visual editor.
- Is it free?
- Yes. You can create an account and use this template for free, no card required. Paid plans add advanced analytics, live results and more.
- Can I customize it?
- Completely. Change questions, logic, typography and color so the survey looks like your brand, not a generic form.