Satisfaction survey template
Banking: customer satisfaction
A ready-to-use satisfaction survey template with 12 questions already written and tested. Open it, brand it as your own and launch in minutes. Free to start, no card required.
Satisfaction surveys measure how the people who already bought or used you actually feel: where you exceed expectations and where you lose customers. Send it right after the experience, while the memory is fresh, and pair the score with an open comment to learn not just how much, but why.
What respondents see
Our bank's quarterly satisfaction survey.
What this template asks
- DropdownWhich product do you mainly use with us?
- Current account
- Cards
- Mortgage
- Personal loan
- Funds & investments
- Pension plan
- Single choiceHow do you usually manage your finances?
- Mobile app
- Online banking
- In branch
- By phone
- MatrixRate your satisfaction with these aspects
- Customer service
- Mobile app
- Fees
- Transparency
- Security
- Very dissatisfied
- Dissatisfied
- Neutral
- Satisfied
- Very satisfied
- ScaleHow easy was it to resolve your last request?
Very difficult 1–7 Very easy
- Open textAbout {{P1}}: what would you improve?
- ScaleWould you recommend our bank to family or friends?
Definitely not 0–10 Definitely yes
- Open textWe're sorry we fell short. What went wrong?
- Yes / NoWould you like us to contact you to resolve it?
- Single choiceWhat do you value most about our bank?
- The app
- The service
- The terms
- The security
- The personal touch
- Single choiceHow would you prefer we contact you?
- By phone
- By email
- Open textLeave us your phone number and we'll call you within 24-48 hours
- EmailLeave us your email and we'll contact you within 24-48 hours
Frequently asked questions
- What is a satisfaction survey template?
- It is a pre-built satisfaction survey questionnaire with 12 ready-to-send questions. Use it as-is or adapt it to your case in Camaleonic Survey's visual editor.
- Is it free?
- Yes. You can create an account and use this template for free, no card required. Paid plans add advanced analytics, live results and more.
- Can I customize it?
- Completely. Change questions, logic, typography and color so the survey looks like your brand, not a generic form.