Research survey template
Satisfaction with municipal services
A ready-to-use research survey template with 10 questions already written and tested. Open it, brand it as your own and launch in minutes. Free to start, no card required.
Research surveys validate a hypothesis before you invest: market, price, message or concept. The key is not to lead the answer: neutral questions, balanced options and a large enough sample. A good research questionnaire saves you from building something no one wants.
What respondents see
Rating of the services the town hall runs: waste, cleaning, lighting, parks, water and paperwork. About 4 minutes.
What this template asks
- Yes / NoDo you live in this municipality?
- Yes
- No
- DropdownWhich part of the municipality do you live in?
- Historic centre
- New town
- Station district
- North area
- South area
- Housing estates and outlying areas
- I would rather not say
- MatrixRate each of these municipal services based on your experience over the past year
- Waste collection and bins
- Street cleaning
- Street lighting
- Parks and green spaces
- Water supply
- Paperwork and administrative service
- Road and pavement maintenance
- Very poor
- Poor
- Average
- Good
- Very good
- I do not use it or do not know
- ScaleOverall, how satisfied are you with your municipal services?
Not at all satisfied 1–5 Very satisfied
- Single choiceIn the past 12 months, have you dealt with any administrative procedure at the town hall?
- Yes
- No
- I do not remember
- ScaleHow much effort did it take you to complete that procedure?
Very little effort 1–5 A great deal of effort
- Yes / NoDo you know how to report a problem to the town hall, for example a broken street light, a damaged bin or a pothole?
- Yes
- No
- Single choiceIn your opinion, do the services you receive match the local taxes and charges you pay?
- Yes, clearly
- Only in part
- No, they do not match
- I do not know
- Single choiceWhich service most urgently needs improving?
- Waste collection and bins
- Street cleaning
- Street lighting
- Parks and green spaces
- Water supply
- Paperwork and administrative service
- Road and pavement maintenance
- None in particular
- Open textWhat specifically would you improve in that service?
Frequently asked questions
- What is a research survey template?
- It is a pre-built research survey questionnaire with 10 ready-to-send questions. Use it as-is or adapt it to your case in Camaleonic Survey's visual editor.
- Is it free?
- Yes. You can create an account and use this template for free, no card required. Paid plans add advanced analytics, live results and more.
- Can I customize it?
- Completely. Change questions, logic, typography and color so the survey looks like your brand, not a generic form.