Satisfaction survey template
The club academy: what families think
A ready-to-use satisfaction survey template with 11 questions already written and tested. Open it, brand it as your own and launch in minutes. Free to start, no card required.
Satisfaction surveys measure how the people who already bought or used you actually feel: where you exceed expectations and where you lose customers. Send it right after the experience, while the memory is fresh, and pair the score with an open comment to learn not just how much, but why.
What respondents see
Anonymous survey for families with children in the club's academy: coaching, communication, schedules, fees and safety. About 4 minutes. If you have more than one child in the academy, answer thinking of one of them.
What this template asks
- Yes / NoDo you currently have a child enrolled in the club's academy?
- Yes
- No
- Single choiceWhat age group is your child in? If you have more than one child in the academy, pick one and answer thinking of them.
- Up to 7 years old
- 8 to 10 years old
- 11 to 13 years old
- 14 to 16 years old
- 17 or older
- Single choiceHow many seasons has your child been at the club?
- This is their first season
- Two or three
- Four or more
- ScaleOverall, does your child enjoy going to training?
Does not enjoy it 1–5 Enjoys it a lot
- MatrixHow would you rate each aspect of the academy this season?
- How the coaches treat the children
- The quality of the training sessions
- The club's communication with families
- Training and match schedules
- The facilities and the equipment
- What you get for the fee
- Very poor
- Poor
- Average
- Good
- Very good
- I don't know
- Multiple choiceWhat should the club improve as a priority this season? Choose up to three.
- More information, and with more notice
- The training schedules
- Coach training and supervision
- How playing time is shared out
- The facilities and the equipment
- Clarity about the fee and what it covers
- How away trips are organised
- The atmosphere among families at matches
- Nothing in particular, it works well
- Yes / NoDo you know who to go to at the club if you had a concern about your child's safety or wellbeing?
- Yes
- No
- Single choiceWhat would help you know?
- A named contact person, with their details
- A written child safeguarding policy
- Explaining it at the start-of-season meeting
- A confidential channel to raise a concern
- I don't know
- Single choiceDo you plan to enrol your child again next season?
- Yes, definitely
- Probably yes
- I don't know yet
- Probably not
- No
- No, for reasons unrelated to the club (age, moving away or other)
- ScaleHow likely are you to recommend the club's academy to other families?
Not at all likely 0–10 Extremely likely
- Open textIs there anything else you would like to tell the club about the academy?
Frequently asked questions
- What is a satisfaction survey template?
- It is a pre-built satisfaction survey questionnaire with 11 ready-to-send questions. Use it as-is or adapt it to your case in Camaleonic Survey's visual editor.
- Is it free?
- Yes. You can create an account and use this template for free, no card required. Paid plans add advanced analytics, live results and more.
- Can I customize it?
- Completely. Change questions, logic, typography and color so the survey looks like your brand, not a generic form.