Skip to content

Satisfaction survey template

Did we make it easy for you?

A ready-to-use satisfaction survey template with 8 questions already written and tested. Open it, brand it as your own and launch in minutes. Free to start, no card required.

8 questions · ~1 min

Use this templateSee the product

Satisfaction surveys measure how the people who already bought or used you actually feel: where you exceed expectations and where you lose customers. Send it right after the experience, while the memory is fresh, and pair the score with an open comment to learn not just how much, but why.

What respondents see

You just contacted our support team. Help us improve with a few questions.

What this template asks

  1. ScaleOur team made it easy for me to resolve my issue

    Strongly disagree 1–5 Strongly agree

  2. Yes / NoWas your issue resolved?
    • Yes
    • No
  3. Single choiceWhy wasn't it resolved?
    • They didn't have a solution for my problem
    • I was transferred to another team and it wasn't closed
    • I'm still waiting for a response
    • They didn't understand what I needed
  4. Open textIt looks like this took more effort than expected. What made it difficult?
  5. Single choiceHow many times did you have to reach out to get it resolved?
    • Once
    • Twice
    • Three times
    • Four or more times
  6. MatrixRate the person who assisted you
    • Response speed
    • Clarity of explanations
    • Friendliness
    • Product knowledge
    • Very poor
    • Poor
    • Average
    • Good
    • Excellent
  7. ScaleOverall, how satisfied are you with the support you received?

    Very dissatisfied 1–5 Very satisfied

  8. Open textHow could we improve our support?

Frequently asked questions

What is a satisfaction survey template?
It is a pre-built satisfaction survey questionnaire with 8 ready-to-send questions. Use it as-is or adapt it to your case in Camaleonic Survey's visual editor.
Is it free?
Yes. You can create an account and use this template for free, no card required. Paid plans add advanced analytics, live results and more.
Can I customize it?
Completely. Change questions, logic, typography and color so the survey looks like your brand, not a generic form.

Related templates