Satisfaction survey template
Club facilities: member ratings
A ready-to-use satisfaction survey template with 11 questions already written and tested. Open it, brand it as your own and launch in minutes. Free to start, no card required.
Satisfaction surveys measure how the people who already bought or used you actually feel: where you exceed expectations and where you lose customers. Send it right after the experience, while the memory is fresh, and pair the score with an open comment to learn not just how much, but why.
What respondents see
A short survey for members to rate changing rooms, pitches, the gym, the car park, the cafe, cleanliness and opening hours. It takes about 4 minutes.
What this template asks
- Yes / NoHave you used the club's facilities in the last three months?
- Yes
- No
- Single choiceHow often do you usually come to the club?
- Several times a week
- Once a week
- Two or three times a month
- Once a month or less
- Multiple choiceWhich facilities do you use regularly?
- Changing rooms and showers
- Pitches or courts
- Gym or weights room
- Group class studios
- Cafe or bar
- Car park
- Common areas (reception, lockers)
- None in particular
- MatrixRate the condition of each aspect of the facilities
- Changing rooms and showers
- Pitches or courts
- Gym or weights room
- Car park
- Cafe or bar
- General cleanliness
- Opening hours
- Very poor
- Poor
- Acceptable
- Good
- Very good
- I do not use it
- ScaleOverall, how satisfied are you with the club's facilities?
Not at all satisfied 1–5 Very satisfied
- Open textWhat lowered that rating the most?
- Yes / NoIn the last three months, have you given up using a facility because it was busy, closed or out of order?
- Yes
- No
- Multiple choiceWhich facilities were you unable to use?
- Changing rooms and showers
- Pitches or courts
- Gym or weights room
- Group class studios
- Cafe or bar
- Car park
- I do not remember
- Single choiceDo the opening hours fit the times you want to come to the club?
- Yes, always
- Almost always
- Only sometimes
- Almost never
- I could not say
- Multiple choiceIf the club could only improve two things this year, which would you choose?
- Refurbish the changing rooms and showers
- Improve the pitches or courts
- Extend or refurbish the gym
- Expand the car park
- Improve the cafe
- Step up cleaning
- Extend the opening hours
- I do not know
- Open textIf you could fix one single thing about the facilities, what would it be?
Frequently asked questions
- What is a satisfaction survey template?
- It is a pre-built satisfaction survey questionnaire with 11 ready-to-send questions. Use it as-is or adapt it to your case in Camaleonic Survey's visual editor.
- Is it free?
- Yes. You can create an account and use this template for free, no card required. Paid plans add advanced analytics, live results and more.
- Can I customize it?
- Completely. Change questions, logic, typography and color so the survey looks like your brand, not a generic form.