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Brand research

Brand research surveys

Brand measurement usually breaks on question order, not on sample size. The moment someone sees your name or your logo in a list, you can no longer know whether they remembered you: aided recall wipes out unaided recall, and that contamination does not weaken the number, it invalidates it. So the question about which brands come to mind goes first, before any list, any image and any mention of who is running the survey. And if you plan to repeat it every quarter, freeze the wording and the option order from the first wave: what you want to read is the movement, and movement only exists if the instrument stays still.

The templates

Unaided recall goes first

Contamination does not start with the list of brands: it starts earlier. The subject line, the sender name, the logo in the header and even the survey title tell the respondent whose brand this is about, and from that point unaided recall measures nothing. Invite people in neutral terms, naming the category rather than yourself, keep your identity off the first screen, and put the awareness block before anything else. Your brand can show up afterwards, once you have collected the one thing that cannot be recovered later.

A tracker you edit stops being a tracker

Every change of wording, option order or sample source opens a new series without telling you. If you improve the phrasing of a question in wave 3, the rise you see in wave 4 could be yours or could be the phrasing, and there is no way to separate them afterwards. Freeze the questionnaire, the field window and the definition of who qualifies from the first wave, and if you randomise brand order, randomise it the same way every time. When you genuinely have to change something, run one wave with both versions side by side: that overlap is the only thing that lets you join the series back together.

What they associate and what makes them choose

An attributes study that only asks what people associate with you delivers half an answer. What decides the purchase is a different set of attributes, and it rarely matches the one you own. The useful reading is the cross: ask about association for every brand in the category, ask separately what weighs in the decision, then look at the four quadrants. What people associate with you and that also weighs is your position, defend it. What weighs but gets associated with a competitor is the argument you have to win. And what people associate with you but weighs for nobody is probably where the communication budget is going.