Skip to content

Customer view

Your customers already told you. Hear them in time.

You run customer experience and the feedback piles up faster than anyone can read it. The Customer view turns it into a dashboard that builds itself: NPS, CSAT and CES per survey, an org-wide hub, and an inbox where no detractor goes unanswered.

A customer experience dashboard that builds itself on top of your surveys.

From Pro

Start nowSee pricing

How it works

  1. Launch a CX survey or start from a template
  2. The NPS, CSAT and CES dashboard fills itself in
  3. Answer detractors straight from the inbox
Post-purchase · Q2Org-wide CX dashboardDemo data

Key metrics

NPS

+6 vs last quarter

CSAT

4.2 / 5

average of 8 surveys

CES

5.8 / 7

customer effort

Detractor inbox

2 unhandled
  • The delivery was late and nobody told meUnhandled
  • Support took three days to replyUnhandled
  • They solved it in the end, but it took too muchHandled

Capabilities

What the view ships with.

Automatic CX dashboard

Any survey with NPS, CSAT or CES questions shows its dashboard with zero setup.

One hub for the whole org

The hub aggregates NPS, CSAT and CES from every survey into one view.

Detractor inbox

Every detractor lands in the inbox: you triage, mark handled, and nothing slips.

Free sentiment feeds it all

AI sentiment analysis runs automatically and free, feeding the dashboard and the inbox.

Examples

Example use cases.

A retail chain answers every detractor within 24 hours.

A support team measures CSAT after every closed ticket.

A hotel group compares each season's NPS in the hub.

The views

Four views, one product.

  • GeneralAll plans
  • CustomerPro
  • EmployeeSpectrum
  • SuppliersSpectrum

Enterprise includes all four views and adds per-view admin overrides.

Pricing

From Pro. Complete with Spectrum.

The Customer view unlocks from the Pro plan, at 49 EUR per month. Spectrum unlocks the full trio: Customer, Employee and Suppliers.

99 EUR

  • 99 EUR per month, flat per plan
  • 79 EUR per month billed annually
  • 8 users included; add more from inside the app
  • 50,000 responses per month
  • 900 AI credits per month
  • phone support and guided onboarding

Templates

48 industry templates, view-aware and research-backed, with conditional logic already wired in: start from yours and adjust it in minutes.

Open the analytics of any survey with NPS, CSAT or CES and the dashboard is already there: gauge, distribution and sentiment. The hub aggregates every survey in the organisation and the detractor inbox keeps its state between sessions.

Break in the view with your next survey.

Start nowSee pricing

Free · no sign-up

Calculate, learn, launch better

Free resources: work out your sample size or NPS, and learn how to design and analyze surveys.

See all resources