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Procurement and suppliers

Surveys and scorecards for supplier evaluation

Supplier evaluation works when every supplier is judged against the same criteria, operational facts are separated from perceptions, and the process ends in a decision: retain, improve, approve or replace. These 14 templates cover periodic scorecards, delivery, quality, risk, ESG and compliance, as well as the supplier's own voice. Use one assessment per supplier and period, preserve the base and weights, and document the evidence behind every score.

The templates

A comparable scorecard, not an intuitive grade

Define every indicator before scoring it: on-time delivery, quality conformity, response time, total cost and risk do not mean the same thing to everyone. Use the same scale and period, set weights before seeing results, and attach verifiable evidence to extreme scores. If criteria change, open a new series or run both models in parallel; mixing versions produces a ranking that looks precise but is false in practice.

Listen to the supplier separately

The internal scorecard measures supplier performance; the supplier-voice survey measures how your organization performs as a customer. Do not blend both perspectives into one average. Delays may start with late forecasts, ambiguous orders or slow buyer payments, and that evidence only appears when suppliers can answer without feeling that contract renewal depends on pleasing you. Read both views together and turn gaps into questions for the review.